The client support that you can get from your hosting supplier is very important, no matter if you have pre-sales questions and you aren't a client yet, or you have some technical issue with an active account. Timely and accurate information regarding a question or an issue can save you lots of time and efforts, not mentioning that this can often be a proof that you are ordering from a real hosting provider not from some reseller. When you get a hosting account via a company that doesn't own its servers and it cannot access them directly, it is almost certain that you will wait for a few days in order to have a response to your query, so your sites may stay offline for quite a while. In comparison, a provider that provides different options for communication and has a technical support staff that is available any time will assist you to right away and help you reduce or fully avoid any kind of downtime and prospective losses.
24/7 Customer Support in Hosting
We acknowledge the importance of getting assistance promptly, so our hosting
services feature 24/7 technical support along with various ways of contact. If you do not have an account yet, you can give us a call or come on our live chat and consult with a live agent, in order to learn more about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up getting a service that you can't use. In case you already have your website hosting account with us, you can open a support ticket in the Hepsia hosting Control Panel when the issue is strictly technical or it needs more analysis. In contrast to the vast majority of providers that you can find today, we reply to all tickets within an hour, so you will not have to wait for a whole day. Our support services are accessible day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
We know how essential it is to receive well-timed support, especially if your website is not running as it should be for whatever reason. All our semi-dedicated servers
feature 24/7 customer and technical support, which means that in case something comes up, you're able to use various ways to let us know - phone line with a couple of local numbers worldwide, live chat, email messages and support tickets. The first two methods are for billing, pre-sales and general issues, so if you don't have an account yet, for example, you're able to get more details about our solutions, or we will help you with less complicated technical matters. The other two methods are for solely technical problems or everything that is more time-consuming due to the fact that it's quicker to follow the conversation between you and our support crew. The guaranteed max reply time for them is just an hour, the actual one - 15-20 minutes, so you will not need to wait for a whole day so as to get support as you may need to do with other service providers.
24/7 Customer Support in VPS Servers
If you've got a Virtual Private Server through our company, you will be able to get in touch with us 24/7 for every server-related issue or fordifferent problems and questions regarding the pre-installed software your server is equipped with. In case you haven't bought a VPS server
package yet, you are able to find out more details about our solutions by giving us a call or through our live chat service. For more tech issues, you can send an email or open a support ticket from your billing Control Panel and you'll get support within less than one hour irrespective of the time of the day, even on weekends and holidays. The typical answer time generally does not extend past half an hour. In case you'd like to have assistance for third-party software, you will be able to use the Managed Services upgrade that you can add to each and every VPS plan and our administrators can help you with any installation or troubleshooting issue you may have encountered.
24/7 Customer Support in Dedicated Servers
All dedicated server
plans that we supply feature 24/7 support via different means of communication and with a 1-hour maximum reply time warranty. If you want to learn more about the plans or you have any kind of general or billing questions, you can call one of the local numbers that we have around the globe or you could use our live chat service and speak with a live agent. For entirely tech issues which require assistance from a technical support person or an administrator, you're able to open a support ticket from your billing Control Panel or you could send an e-mail, since these channels are more appropriate to keep track of a certain issue. The reply time for them rarely surpasses 30 minutes, which means that you can forget about having to wait for a whole day to receive help. The support service is available for all server-related matters, as well as the pre-installed software. In the event that you'd like to receive help with third-party apps, you can consider adding the Managed Services upgrade that we offer for all the packages.