A live chat is a real-time way of communication between a web hosting supplier's support crew and its clients. It is a very efficient way to receive some information about the website hosting services or get some issue resolved as you are talking to a live agent. The benefits of using a real-time chat service rather than calling or opening a trouble ticket are the low possibility of errors at the time you exchange info like usernames or domain names, the quicker response time because the communication is live as well as the fact that you don't need to stay on the chat all the time - you are able to do something else while the representative investigates the issue in question. Also, you're able to join a live chat room from any computer which is connected to the Internet, avoiding the telephone rates that you'll need to pay when you're calling to a different country.
Live Chat Support in Hosting
As a part of the support services that we offer for our hosting, you will find live chat support that is online 24/7, even on holidays. You are able to get in touch with us regardless of whether you already own an account or not, considering that we can support you with almost anything, ranging from supplying you with basic info on our services in case you aren't a client yet and you're considering to purchase one of the plans, to helping you with setting up an email account in an e-mail client. Some problems are more complex and time-consuming, so you'll have to employ the ticketing system which is integrated in our Hepsia hosting Control Panel, but we can save you time and help you in real time on our live chat for quite a few things.
Live Chat Support in Semi-dedicated Servers
We have a live chat service that is accessible to all our future and active customers. In case you're looking for a new hosting account, you'll be able to chat in real time to one of our agents and obtain more info about our semi-dedicated servers in order to pick the perfect package for your web sites. If you already have an account with us, we will support you timely with general, billing and 1st level techissues. Though in certain cases you may have to open a ticket as there are problems that can't be resolved through a live chat, we will be able to assist you with various common tasks, for instance installing an e-mail account in an email client or forwarding one domain to another one. In this way, you will take advantage of quick support and you will save many hours.