There're lots of hosting providers on the market, but the majority of them are resellers who have restricted resources, particularly in terms of support. One of the ways to distinguish them is the option to contact the company over the telephone. The type of support that you'll receive via this method of communication varies based on the provider - a few of them offer expert telephone support, while others offer common and customer support only since some matters are more time-consuming and it is far easier to be resolved with a support ticket, particularly when the situation has to be escalated. However, it's good to find that you could always reach your website hosting provider since there are numerous small-scale matters which can be managed easily and timely through a phone call, not mentioning that you are able to get more details about the services even before you become a client.
Phone Support in Hosting
We believe that being able to talk to a live representative is rather important, that's why we have three support lines all around the world (USA, UK and Australia) and you can reach us on the phone for fourteen hours every day. In case you consider getting one of our hosting
, for example, you'll be able to call us and learn more about our solutions before placing your order so as to be sure that we do cover all of the system requirements for your sites. Following your order, you will be able to call us about all the sales or billing troubles you may have, or get any kind of general or basic technical info that you need. We have aimed to find the optimal balance between telephone and ticket support, so for solely technical issues you have to use our ticketing system, that will help you monitor the communication and any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be sure that there is always someone to help you when you have any queries about the semi-dedicated server
plans that we supply. Whether you would like to learn more about the plans, you have a billing issue or some general problem, you can give us a call. Although some more technical issues could require a ticket so as to give time to our tech support team to investigate, we can help you with quite a lot of tech questions over the phone as well, saving you time and efforts. As we have data centers on 3 different continents - in the United States, the UK and Australia, we have local phone lines in these countries as well. If you are in a different country, we have a global number where you are able to reach us.