If you ever have any questions with regards to the hosting service or you experience a problem with your websites, you’ll have to touch base with the respective web hosting company’s help desk support team. It may not matter how quickly they’ll answer if you have a query of a generic nature, but a problem like a failed web app update, for example, may result in your website becoming broken or invisible on the web. And the longer you have to wait for the support team to lend a helping hand, the longer the site will be offline. If you offer services or goods online, any downtime will influence your site adversely and you may lose existing or potential customers. A lot of hosting providers, especially resellers, answer support tickets and emails within twenty four hours, but in the Internet space that is much too long, since clients will rarely come back to a website that isn’t functioning correctly over extended time periods.
One-Hour Response Guarantee in Hosting
If you’re using one of our hosting
and you’ve got an enquiry or confront some challenge, you can get in touch with us 24/7/365 by submitting a ticket or by writing an email and we will make certain that you have a response within the hour. In case the issue can be sorted out, we’ll do it before we get back to you, whilst if there’s something that you need to do on your end, we’ll supply you with all the necessary information – what settings to check, what workable solutions to try, and so on. Usually, you’ll get a reply within no more than thirty minutes, which means that waiting around for hours or even for more than a day to receive support is something unthinkable. Our sixty-minute reply time guarantee applies to any query that you might have – general, technical or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
Our help desk support staff reps will be at your disposal all the time and they’ll respond to any trouble ticket that you post from the hosting Control Panel within no more than one hour. The response time is guaranteed irrespective of whether you have a general query relating to your semi-dedicated server or you confront a certain predicament and for most issues you will not have to wait even that long. Regardless of what the nature of the issue is or what time it is, we’ll be there to lend you a hand, as we are available 24-7 to cope with any general, billing or technical issue. If you get in touch with us about anything that is within our capacity, we’ll resolve it before we get back to you, so you will not have to wait around for hours or days while the problem perseveres. In case there is something that you need to do on your end, we’ll provide you with the needed info – what possible solutions to try, what actions to take, etc.