A 99.9% Server Uptime
We’ve set up our hosting system using stable hardware and heavily tweaked software. Our system administrators have installed a tweaked version of Security–Enhanced Linux on each of our physical servers to guarantee maximum protection and reliability. We’ve added several denial–of–service prevention mechanisms along with powerful firewall software to make sure our network is unassailable and secure.
All our hosting plans offer a 99.9% server uptime guarantee. And irrespective of which datacenter you select, our uptime guarantee stays unchanged.
A 99.9% Network Uptime
Along with our cloud hosting platform, we’ve also set up our very own internal network in each one of our datacenters. Everything is based on top–drawer hardware delivered by Juniper. Moreover, on each router, we’ve put a firewall with an intricate algorithm in order to filter out all shady requests.
Hence, in each of our data center facilities – in our datacenter in the USA, in our datacenter in the United Kingdom, in our datacenter in Finland, in our datacenter in Eastern Europe as well as in our datacenter in Australia, you can enjoy a 99.9% network uptime guarantee. And this guarantee applies to all web hosting plans in every datacenter.
A 30–Day Money–Back Guarantee
Irrespective of the fact that we have done everything to curtail all possible risks with our cloud hosting packages and even though we provide outstanding client support, sometimes the client is simply not pleased with what we are offering. Or he needs to switch to a more robust web hosting solution, such as a VPS server or a dedicated server.
That’s the reason why we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you are not satisfied, you will get a reimbursement.
24/7 Technical Support
We have conscientiously selected each member of our 24x7 support team to ensure that we can offer you the best possible customer support service that you can possibly get. Each one of our customer service technicians has many years of experience dealing with hosting accounts behind his back, so they know what they are doing. Plus, they’re at your disposal 24–7–365 – you’ll be able to contact them whenever you want and they’ll get back to you as soon as possible.
Their average ticket response time is less than 20 minutes, while with many other web hosting distributors you are forced to wait for days. Plus, we offer you a 1–hour response time guarantee. No matter what happens, your questions will be answered within one hour.