Client Support Channels
A 1–Hour Ticket Response Time Guarantee
Every single help request you submit to us will be replied to within maximum 1 hour. In case your support ticket or email requires additional assistance from an admin, we’ll forward it and leave a comment to inform you that your case is being examined. If you order our Optional Admin Services package, all of the tasks included there will be completed at a time of your choosing.
A Premium Technical Support Service
Our customer support staff will be online for you round–the–clock should you need help with the Web Hosting Control Panel or with any of the applications that we pre–install for you on the dedicated web hosting server. And if you require assistance with the regular administration tasks on your dedicated hosting server, you can take a glimpse at our Optional Admin Services package, which includes backup space, Operating System updates on a weekly basis, installation and troubleshooting procedures, server monitoring and rebooting procedures, etc.
A User–Friendly Help Area
Each dedicated web hosting plan includes our free–of–charge Web Hosting Control Panel, which features a fully detailed knowledge base and a selection of educational video tutorials. Whenever you require assistance working with the Web Hosting Control Panel, just push the Help or Videos buttons situated in the upper right corner.