Help and Support Channels
A 1–hour Ticket Response Guarantee
Each ticket you post to our customer assist Department will be responded to within approximately one hour. The regular problems are going to be resolved as quickly as possible. Nonetheless, if the service request you have submitted requires aid from a skilled technician, we will forward the ticket to him and will inform you about the postponement.
Professional Technical Support Service
Our technical help and support crew is going to be on duty for you day–and–night to to handle all support demand tickets that you send. We offer tech help for the software that are pre–installed on your server. These include our custom developed Web Hosting Control Panel, the preferred OS and the server management panel (in accordance with the VPS type).
An Informative Help Zone
In the Web Hosting Control Panel that will come as a gift in your virtual server, you can easily find a practical Help zone, that includes all that you should have knowledge of when maintaining your web sites and applications. We have added a wide array of how to reports and video courses that demonstrate the common site maintenance responsibilities in an easy to read manner.