There are a handful of ways in which you can touch base with the web hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you select is a support ticket system. It is the least complicated form of correspondence for a variety of reasons. In the event that no client support staff member is available at the moment and they are all occupied, a telephone call may not be responded to, but a ticket will always be received. You can also copy/paste extensive pieces of information without worrying about typographical errors, and in case a specific problem requires more time to be sorted out or a number of responses have to be exchanged, all the information will be in the same location, so either party can always see the comments supplied by the other one. The drawback of using tickets to get in touch with your hosting company is that they’re usually separate from the web hosting platform, so if you have to supply info or to adhere to guidelines, you will need to use at least 2 separate admin consoles and this number could grow in case you desire to administer a number of domain names. Furthermore, lots of web hosting providers reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst awaiting an answer.
Integrated Ticketing System in Hosting
With a hosting from our company, you won’t ever need to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any support ticket whilst you’re browsing through your website files or configuring various account settings. The ticketing system is being closely monitored 24x7x365 by our client care staff representatives and the response time is no more than 60 minutes, but it seldom takes more than 20 minutes to receive help. In contrast with certain providers, we do not charge extra for using the ticketing system, so you can contact us as often as you want and request info in relation to any technical or billing problem. On top of that, you can see a variety of educative articles, which will help you fix the commonest difficulties yourself.
Integrated Ticketing System in Semi-dedicated Servers
If you have a semi-dedicated server account with us and you wish to contact our client service team representatives, you’ll be able to submit a trouble ticket directly from your Hepsia Control Panel instead of using an entirely different support platform like you’ll need to do with most hosting companies out there. Our integrated ticketing system will allow you to submit a new ticket easily and to go through older tickets using an intelligent search filter. Also, you will be able to have a look at the applicable knowledgebase articles that our system will present to you depending on the problem category that you choose for your new ticket. You can carry out all of these operations without signing out of your Control Panel at any time, which means that if you come across any predicament or have a question, you can contact our support engineers and resolve the given problem in less than 1 hour via a single support platform.