Integrated Ticketing System in Hosting
With a hosting from our company, you won’t ever need to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can seamlessly access any support ticket whilst you’re browsing through your website files or configuring various account settings. The ticketing system is being closely monitored 24x7x365 by our client care staff representatives and the response time is no more than 60 minutes, but it seldom takes more than 20 minutes to receive help. In contrast with certain providers, we do not charge extra for using the ticketing system, so you can contact us as often as you want and request info in relation to any technical or billing problem. On top of that, you can see a variety of educative articles, which will help you fix the commonest difficulties yourself.
Integrated Ticketing System in Semi-dedicated Servers
If you have a semi-dedicated server account with us and you wish to contact our client service team representatives, you’ll be able to submit a trouble ticket directly from your Hepsia Control Panel instead of using an entirely different support platform like you’ll need to do with most hosting companies out there. Our integrated ticketing system will allow you to submit a new ticket easily and to go through older tickets using an intelligent search filter. Also, you will be able to have a look at the applicable knowledgebase articles that our system will present to you depending on the problem category that you choose for your new ticket. You can carry out all of these operations without signing out of your Control Panel at any time, which means that if you come across any predicament or have a question, you can contact our support engineers and resolve the given problem in less than 1 hour via a single support platform.